Monitoring the Technical Condition of Equipment
This functionality is designed for companies involved in servicing facilities equipped with AlphaSE automation systems. It allows a dispatcher to quickly identify systems requiring attention or intervention from technical specialists, perform remote equipment diagnostics, and view operational logs.
On the main screen, tiles for all monitored automation systems are displayed. Systems that are offline, along with the duration of this state, are marked in red. They are moved to the top of the list to attract the dispatcher's attention. If the system's internet gateway (AlphaSE Hub) is online but has expansion modules that have become unavailable on the bus, a yellow triangle with an exclamation mark appears on the facility's tile. Information on the facilities is automatically updated on the page every second. Therefore, the page can be opened on a separate monitor to control the status of dozens of facilities in real time. Additional configuration for sending malfunction notifications to messengers will help attract the dispatcher's attention even if they are distracted from the monitor or not near it.
On the main screen, tiles for all monitored automation systems are displayed. Systems that are offline, along with the duration of this state, are marked in red. They are moved to the top of the list to attract the dispatcher's attention. If the system's internet gateway (AlphaSE Hub) is online but has expansion modules that have become unavailable on the bus, a yellow triangle with an exclamation mark appears on the facility's tile. Information on the facilities is automatically updated on the page every second. Therefore, the page can be opened on a separate monitor to control the status of dozens of facilities in real time. Additional configuration for sending malfunction notifications to messengers will help attract the dispatcher's attention even if they are distracted from the monitor or not near it.
When an issue arises, simply click on any facility. A brief overview of the system's operation will appear on the screen. Parameters of interest may include the frequency of sending keep-alive packets to the server, the presence of faulty modules, the type of AlphaSE Hub, and the current firmware version. An increased interval in server communication may indicate poor internet connection quality, network congestion, or server load. On the "Devices" tab, you can view the complete list of expansion modules connected to the hub. If any module has stopped responding on the data bus, it will be highlighted in red. For a deeper analysis of the issue, you can use the log. Depending on the dispatcher's access rights, the log allows you to review records of the AlphaSE Hub connecting to and disconnecting from the server, modules disappearing from and reappearing on the data bus, changes in output relay states, increases in the keep-alive packet interval to the server, and other information. Thus, thanks to monitoring, you can remotely analyze problems and, if a site visit is necessary, bring the required equipment with you.
Naturally, property owners may have different relationships with service organizations. Some are willing to grant full access to all smart home devices, while others may consider it an intrusion into their privacy. For this very reason, AlphaSE systems have several access levels for monitoring.
The minimum level, "Monitoring," provides access only to technical information about the status of the AlphaSE Hub and expansion modules. In this case, the dispatcher cannot see configured devices for voice assistants, and remote control is not available. The next level, "Monitoring of Equipment and Voice Assistant Devices," additionally allows viewing the current states of configured voice assistant devices. The "Monitoring and Control" level enables not only monitoring but also full control of devices via voice assistants and the application.
Let's proceed to the step-by-step instructions for setting up monitoring. Assume the service company operates under the account alpha-service@yandex.ru. The customer's system is configured under the account sweet-home@yandex.ru and runs on an AlphaSE Hub2 with the ID asehAAADBS8374. To grant access to their system to another user, the customer must log into their personal account at alice.smart-elec.ru/my, go to the hub settings, and select the "Share Hub" option. Here, they need to enter the email address of the service organization and specify the required access rights. After clicking the "Share" button, an invitation will be sent to the corresponding account. The current status of the invitation can be viewed or cancelled from this same form.
After the service organization authorizes in its personal account, a new hub will appear in its list of hubs with an invitation to accept. Once the invitation is accepted, the service organization will gain access to the system. No additional hub configuration is required from either the customer's or the service organization's side.
If the service company has its own monitoring system, it can retrieve all necessary data about the operation of hubs and connected expansion modules into its system from the "Smart Electronics" company server using the HTTP API.
It should be noted that for the monitoring system to function, the hub must be operating on the "Optimal" tariff plan. You can view the current tariff plan or switch to a new one in the hub settings.
